Privacy Policy

Contact details you share with us voluntarily — your name, company name, email address, phone number, and project or facility details — when you submit an enquiry through our contact form, request a quotation, ask for technical documents (brochures, datasheets, CAD/BIM files), or communicate with our engineering and sales teams.

Conversation inputs you type into Rebbon AI, our on-site assistant. These messages are transmitted to our AI service provider solely to generate a response to your query.

Technical information collected automatically when you browse the site — pages visited, time spent, device and browser type, and approximate location derived from your IP address — used only for security, analytics, and improving site performance.

To respond to your enquiries, prepare quotations, share technical documentation, and coordinate requirement analysis, drafting, manufacturing, and installation discussions.

To operate and improve Rebbon AI responses and the overall website experience.

To comply with applicable legal, tax, and regulatory obligations, and to protect our rights, property, and safety, and that of our customers.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Messages you send to Rebbon AI are processed by a third-party AI service to produce answers about our products and services. Do not share sensitive personal data (such as financial details, government IDs, or passwords) in the chat window.

Chat transcripts may be retained for a limited period for quality improvement and to provide continuity if you later contact our team about the same requirement.

We use a minimal set of cookies: strictly necessary cookies that keep the site functioning (load balancing, security, remembering chatbot state during your visit). Details are set out in our Cookie Policy.

If we enable analytics or preference cookies in future, they will be described in the Cookie Policy and, where required, presented with a consent choice.

We share information only where necessary: with our AI service provider to operate Rebbon AI; with IT/hosting providers that store and serve this website under confidentiality obligations; and with authorities when required by law or legal process.

In the event of a business reorganisation, your enquiry records may transfer to the successor entity under equivalent protections.

Enquiry and project correspondence is retained for as long as needed to serve your request and maintain business records — generally up to 5 years from last contact — after which it is deleted or anonymised.

Chat transcripts are retained for up to 12 months for quality purposes. Technical (analytics) data is aggregated and retained in non-identifiable form.

You may request access to, correction of, or deletion of your personal data; withdraw consent for optional processing; and raise grievances about our handling of your data. We will respond within the timelines prescribed by applicable law.

To exercise any right, write to us at info@rebbon.in with the subject line “Privacy Request”. We may need to verify your identity before acting on the request.

We apply reasonable technical and organisational safeguards — encrypted transport (HTTPS), access-controlled systems, and limited internal access to enquiry data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

This website is a business-to-business resource and is not directed at children under 18. We do not knowingly collect data from children; if you believe a child has shared data with us, contact us and we will delete it promptly.

Our site may link to external resources. We are not responsible for the privacy practices of third-party sites; please review their policies before sharing information.

We may update this policy as our services or legal requirements evolve. Material changes will be reflected by updating the “Last updated” date below, and continued use of the site after changes constitutes acceptance.

Rebbon Isosystems Pvt. Ltd., Plot No. 875, First Floor, Sector-69, IMT Faridabad-121004, Haryana, India. Email: info@rebbon.in · Phone: +91 98186 63808. For privacy-specific requests, email info@rebbon.in with the subject “Privacy Request”.